Patients | What To Expect When You're Referred

What to expect at your appointment

What happens when you’re referred to South Island Heart

Your referring doctor will only refer you for cardiology services if they believe that specialist assessment or treatment is necessary.

When your referral is accepted, you will be contacted by our administrative team with an appointment time.

In your initial consult you will meet with Dr Krys Milburn and his specialist team.

Our team will discuss and explain the services and/or assessment you have been referred for and answer any questions you may have. We will ensure information about our services are available and easily accessible for you. We understand you may often feel anxious and/or concerned about your heart healthcare. We understand that clear information can assist in alleviating anxiety/nervousness.

All patients will receive the following information:

confirmation of their referral being received
confirmation of the services we will provide on the basis of this referral
appointment provision information, i.e., expected wait times
where we provide services
how to access our services
times of operation
the name of the SIH staff member providing the services they require
their patient rights
the cost of the services
payment schedule for services, i.e., payment is usually due on the day of the appointment
information about any changes to the services they require based on their health care investigation

With your consent, the relevant services/assessments/interventions will commence. Information about the assessment and/or services you received will be shared with your GP (General Practitioner) and/or referrer.

Following the completion of this process, recommendations may be made, and critical data will be addressed immediately.

Please note: The costs for services will be expected on the day of your appointment. For some patients these costs will be paid for by ACC or Southern Cross. You can view a table of our service fees below.

You may be able to claim reimbursement through your private insurer, and a detailed invoice will be provided for this purpose. Please contact us if you need further details.

Visit our resource hub via the button below, for further information, resources and information on cardiology conditions and the services we provide.